Refund & Cancellation Policy
Entity: CloudFinOps (UDYAM-PB-20-0114306), Zirakpur, Punjab, India.
Thank you for choosing CloudFinOps. We are committed to transparency in our billing practices. This policy constitutes a binding agreement between You ("Customer") and CloudFinOps ("Provider") regarding the terms of subscription cancellation, refunds, and billing disputes.
1. General Billing Terms
1.1 Authorization
By adding a payment method (Credit Card/Debit Card/UPI), you explicitly authorize CloudFinOps and our payment processors (Stripe/Razorpay) to charge the applicable subscription fees, including any applicable taxes (GST), automatically on a recurring basis until you cancel.
1.2 Taxes and Levies
All fees are exclusive of taxes unless otherwise stated. Customers in India are liable for Goods and Services Tax (GST) at the prevailing rate (18%). International customers are responsible for any local withholding taxes or VAT applicable in their jurisdiction.
2. Cancellation Policy
2.1 Procedure to Cancel
You may cancel your subscription at any time via the "Billing Settings" section of your dashboard. Alternatively, you may email a formal cancellation request to sambhav@cloudfinops.solutions. Email requests must be received at least 48 hours prior to the next billing date to guarantee processing before the renewal.
Cancellation is not retroactive. If you cancel mid-cycle, your subscription will remain active until the end of the current paid term (end of the month/year). You will not be charged again, but you will not receive a refund for the unused days in the current term.
2.2 Data Handling Post-Cancellation
Upon cancellation, your account will enter a "Read-Only" state for 30 days, allowing you to export your historical reports. After 30 days, all configuration data, API keys, and scan logs will be permanently deleted from our servers in accordance with our Privacy Policy and Data Retention standards.
3. Refund Policy
3.1 General Rule: Non-Refundable
Except as explicitly provided in this policy or where required by applicable law, all payment obligations are non-cancelable and all amounts paid are non-refundable. Our service incurs immediate tangible costs (cloud infrastructure, API calls, data processing) upon activation.
3.2 Non-Refundable Items
The following are strictly non-refundable under any circumstances:
- One-time "Onboarding" or "Setup" fees.
- Consulting or Professional Services hours already performed.
- Partial months of service (unused time).
- Fees paid during a promotional period or with a discount code.
3.3 The "7-Day Pilot Guarantee" (New Enterprise Customers Only)
To establish trust, we offer a conditional 7-Day Money-Back Guarantee for first-time Enterprise Plan customers only. To qualify:
- You must submit a refund request in writing within 7 calendar days of the initial transaction.
- You must demonstrate via logs/screenshots that the platform failed to function as described (e.g., failed to connect to AWS/Azure despite correct permissions, or failed to identify any resources).
- This guarantee is void if the failure is caused by your own internal firewall restrictions or refusal to grant necessary IAM permissions.
4. Credits & Adjustments
4.1 Service Level Agreement (SLA) Credits
In the event of significant downtime (as defined in our Master Subscription Agreement), CloudFinOps is not liable for cash refunds. Instead, we will issue Service Credits to be applied against future invoices. Service Credits are non-transferable and expire 12 months after issuance.
4.2 Downgrades
If you downgrade your plan, the lower rate will apply starting from the next billing cycle. You will not receive a cash refund for the price difference of the current active month; however, the difference may be applied as a pro-rated credit to your account at our sole discretion.
5. Billing Disputes & Fraud Protection
5.1 Dispute Window
If you believe you have been billed in error, you must notify us in writing within 30 daysof the invoice date. Disputes raised after 30 days will not be considered.
If you initiate a chargeback or payment dispute with your credit card provider or bank without first contacting our support team, we reserve the right to immediately suspend access to your account and revoke any licenses. We will submit this policy and your usage logs as evidence to the bank. Repeated chargebacks will result in a permanent ban.
6. Termination for Cause
CloudFinOps reserves the right to terminate your account immediately and without refund if you are found to be in material breach of our Master Subscription Agreement (MSA) or Terms of Service. Examples of breach include:
- Using the service for illegal activities or unauthorized vulnerability scanning.
- Reverse engineering the platform.
- Sharing account credentials with unauthorized third parties.
7. Enterprise Contracts
If you have signed a custom Master Services Agreement (MSA) or Order Form with CloudFinOps, the cancellation and refund terms specified in that physical contract shall supersede the terms of this online policy.
8. Refund Processing Timeline
If a refund is explicitly approved by our Finance Team:
- Processing Time: Refunds take 5-10 business days to appear on your statement, depending on your bank.
- Currency: Refunds are processed in the currency of the original transaction. We are not responsible for fluctuations in exchange rates or bank processing fees incurred during the transaction.
9. Contact Us
For any billing inquiries, cancellations, or disputes, please contact our dedicated billing support team:
CloudFinOps Billing Dept.
Zirakpur, Punjab, India
Email: sambhav@cloudfinops.solutions