Master Subscription Agreement
Effective Date: January 1, 2026 | Version: 2.1 (Global Enterprise)
This Master Subscription Agreement (this "Agreement") is entered into by and between CloudFinOps Inc. ("Provider") and the entity or individual placing an order for or accessing the Service ("Customer"). By accessing the Service, Customer agrees to be bound by these Terms.
1. Definitions
"Service" means the CloudFinOps SaaS platform for cloud cost intelligence and anomaly detection.
"Read-Only Access" means the specific, limited permission set granted by Customer to Provider, restricted to viewing metadata and cost logs only.
"Customer Data" means electronic data and configuration metadata submitted by or for Customer to the Service.
2. Nature of Service (Advisory Role)
2.1 Recommendations Only.The Service uses artificial intelligence to analyze Customer's cloud infrastructure and provide cost optimization recommendations. Provider acts solely as an advisor. The decision to implement any recommendation rests entirely with the Customer.
2.2 No Automated Execution.Provider represents that the Service is technically incapable of modifying, provisioning, or deleting Customer resources automatically. All actions must be executed by Customer via their own authorized channels (e.g., CLI, Console).
3. Access and Security
3.1 Zero-Trust Architecture
Provider shall access Customer's cloud environment strictly through:
- AWS: Cross-Account Role with
SecurityAuditandViewOnlyAccesspolicies. - Azure: Service Principal with
Readerrole. - GCP: Service Account with
Viewerrole.
4. Indemnification
Provider shall defend Customer against any claim demanding that the Service infringes or misappropriates the intellectual property rights of a third party, provided that such claim does not arise from Customer's misuse of the Service.
5. Limitation of Liability
5.1 CAP ON LIABILITY
IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT.
5.2 EXCLUSION OF DAMAGES
IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, LOST CLOUD SAVINGS, REVENUES, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT or TORT AND REGARDLESS OF THE THEORY OF LIABILITY.
6. General Provisions
6.1 Governing Law
This Agreement shall be governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. (For Customers based in India: Laws of India apply).
CloudFinOps Legal
Global HQ: Wilmington, Delaware | APAC: Zirakpur, India
For legal notices: sambhav@cloudfinops.solutions